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RETURN AND EXCHANGE POLICY

Last Updated: 5/9/2024

Thank you for shopping at melanderkreations.com

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy. 

The following terms are applicable for any products that you purchase with us.

 

INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Exchange Policy:

Individual (referred to as either "the Company", "We", "Us," or "Our" in this Agreement) refers to Melander Kreations, Located at Minnesota, US.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to My Site, accessible from melanderkreations.com

You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

GENERAL RETURN POLICY

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a REFUND or CREDIT/GIFT CARD which are subject to the below terms:

If the product will be refund, returned or exchanged there will be charge on Shipping Fee of $Paid by Customer, which would be applied through a total reduced refund or credit.

Product that are bought from the Physical Stores can’t be returned. All Items are eligible for return exempt the products that are: Sale items, custom items, Personalized items, clothings, any item purchased in person at an event

You are always required to ship back the items by following the shipping instruction:

Please contact us for prior approval. If approval is not given no refund will be provided. Once approved A return address will be provided

 

REFUND POLICY

In order to be eligible for a refund, you have to return the product within 7 days of your purchase. If the product is damaged in any way, or you have initiated the return after 7 days have passed, you will not be eligible for a refund.

In order for the product to be eligible for a Refund, make sure these conditions are met:

  • Product must have the receipt or proof of purchase

After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase. 

 

CREDIT POLICY

You are given 7 days to ask for the credit from the date of purchase. Customers are entitled to ask for STORE-CREDIT in exchange to the Goods

In order for the product to be eligible for Credit make sure that these following conditions are met:

  • Product must be returned in its original packaging

  • Product wasn't used or damaged

Product that are on sale or discounted is not eligible for Credit

We offer 100% return to refund that are processed through Credit and are valid within 90 days from the date it was credited to the customer. Unfortunately, Credits can't be used to pay for shipping fees.

Unfortunately, product that were marked as a Bundled when purchased is not allowed to be Returned or Exchanged.

HOW TO INITIATE A RETURN

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:

Contact Form URL: https://www.melanderkreations.com/contact

You will be updated for their Return Status through their EMAIL, provided that contact information is recorded to us.

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